Sprint Store by S Wireless Northwest in Spokane, WA Open now

Reviews about Sprint Store by S Wireless Northwest

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  August 25, 2020, by Brett H
  Worst customer service ever. First, when I asked questions about less expensive phones the salesman only said "you don't want that phone, you want the note." Had to twist his arm for an explanation but he walked away from the less expensive phone saying "you don't want the LG." Then, while buying my phone I told him it was a Christmas gift but he activated it and shut my wife's phone off. When I complained his co-worker said that I hadn't said it shouldn't be activated. I said I told him ahead of time it was a Christmas gift, isn't it common sense? He blamed it squarely on me and became argumentative. Finally, I told him the website said my phone would be $28 a month but he was quoting me $39. When I pressed back he showed me $28.88 on his phone calculator without an explanation. I asked, what was up with the $39 quote? He said he made a mistake. The paperwork indicated $40 per month. When I asked for something in writing indicating I would pay $28 he refused and just kept trying to reassure me it will by $28 by my second or third bill. Both he and his co-worker were indignant that I didn't just accept their word. This is the WORST customer service I've ever experienced by a Sprint store, and I"ve been with them for years. Ended up giving my wife her Christmas gift early since her phone was shut off. I probably would have been fine if one person had said, "wow, we're sorry about that."
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  June 24, 2020, by Caitlin Darcy
  I was in the middle of a ninja battle with multiple nemesis and Carlos manager of the store here helped me with his amazing martial arts skills then he sold me a tablet.
• ★ ★ ★ ★ ★

  April 15, 2019, by Linda Hartsell
  The staff was the best I have ever dealt with. The store manager Carlos rocked answering all my questions. Couldn’t have had a better team helping us. Thank you for making the Northtown Mall Sprint store great.